Just sometimes the best laid plans and all that. Saturday proved in this business you hope for the best and plan for the unexpected. Our Saturday Fear of Flying course at Glasgow was a great success and everyone who turned up got on the flight, and this was after a bit of a delay. The aircraft a BAE146 was already to depart at 3pm when the Captain announced a slight delay due to the aircraft having a technical issue with one of the instruments heating systems. We explained this to the passengers and mentioned that engineering would be looking at the problem and would try to fix it. Unfortunately they couldn't, but the benefit of being associated with BA is that they have spare aircraft available and after a quick stand change, some fuel and catering we were on our way. These things don't happen very often, but rather, unlike some of our competitors, that charter aircraft from airlines with few available options, if something goes wrong, we only use operators who have back up plans. Well done to all those who attended. Our next Fear of Flying course is 14th June at Dublin.
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